Privacy Policy

Introduction

AJL Community Health LLC ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or receive SMS messages from us. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our services.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data

Personally identifiable information, such as your name, address, email address, and telephone number, and demographic information, that you voluntarily give to us when you register with our website, opt-in to receive SMS messages, or participate in various activities related to our services.

Derivative Data

Information our servers automatically collect when you access the website, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed.

Financial Data

Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase services from us.

Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use the information collected about you to:

Administer our services, including SMS messaging services
Create and manage your account
Process your transactions and send you related information
Communicate with you, including sending you updates, reminders, and information about our services
Improve our website and services
Comply with applicable laws and regulations

SMS Messaging Program

Consent

By providing your cell phone number and opting in to our SMS messaging program, you are expressly consenting to receive SMS messages from AJL Community Health LLC using an automatic telephone dialing system. You understand that providing this consent is not required to purchase any goods or services.

Message Frequency

The number of SMS messages you receive will vary depending on your interactions with us. Typically, you may receive SMS messages for:

Appointment scheduling
Appointment reminders
Post-visit instructions
Lab notifications
Billing notifications
Updates about our services
Responses to your inquiries

Message and Data Rates

Message and data rates may apply. Please contact your wireless carrier for information about your messaging plan.

How to Opt Out

You may opt out of receiving SMS messages at any time by replying "STOP" to any message you receive from us. After you opt out, we will send you a message confirming your opt-out status.

Help

For help with our SMS messaging program, reply "HELP" to any message you receive from us or contact us at info@ajlch.com or 562-270-0054.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

No Sharing of Mobile Information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All text messaging originator opt-in data and consent will be kept confidential and will not be shared with any third parties, except as required by law or to provide the services you have requested.

Message Storage and Retention

SMS message history, including content and metadata, may be stored for quality assurance, regulatory compliance, and record-keeping purposes. We retain your information only for as long as necessary to fulfill the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law.

Registration and Compliance

Our SMS messaging program complies with the Telephone Consumer Protection Act (TCPA), the Cellular Telecommunications Industry Association (CTIA) guidelines, and carrier requirements for 10DLC (10-Digit Long Code) messaging. We are registered with The Campaign Registry (TCR) and maintain compliance with all applicable regulations and guidelines.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new privacy policy on this page and, where appropriate, via email or SMS message.

Contact Us

If you have questions or comments about this Privacy Policy or our SMS messaging program, please contact us at:

AJL Community Health LLC
444 W. Ocean Blvd. Suite 800
Long Beach, CA 90802
Email: info@ajlch.com
Phone: (562) 366-1420